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ITSM & ServiceNow
Service management, the service desk and day-to-day IT operations, on ServiceNow and other platforms.
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ITSM & ServiceNow
Agentic service desk: what AI agents mean for ITSM by 2028
IT is where AI agents are scaling first. What changes on the service desk, what to fix before go-live, and how to govern agents by autonomy level.