Pillar 01 / 06 · ITSM & ServiceNow
ServiceNow, delivered in full.
Full-suite ServiceNow delivery: Service Desk, ITOM, CSM, HRSD and SecOps. From discovery to day-two operations.
Listen first. Map the real problem, not the reported one.
The platform is live, but the work still runs on email.
Tickets get logged after the fact, approvals happen in inboxes, and the reports show only part of the picture.
The CMDB nobody trusts.
Discovery ran once, the data drifted, and change decisions are made without knowing what depends on what.
One module, many teams.
IT, HR and customer service each want their own workflows on the same instance, and every new request adds customisation that makes the next upgrade harder.
Six modules, one platform.
- M01
IT Service Desk
Incident, problem, change and release, service request and asset management.
- M02
IT Operations (ITOM)
Discovery and service mapping, event management and CMDB health, plus cloud management across your estate.
- M03
Customer Service Management (CSM)
Agent workspace, case and major-issue management, Virtual Agent chatbots, omni-channel support and self-service portals.
- M04
HR Service Delivery (HRSD)
Case and knowledge management, an employee service portal, enterprise onboarding and HR virtual agents.
- M05
Project Portfolio Management
Project, demand and resource management, with Scaled Agile (SAFe) where your teams already use it.
- M06
Security Operations & GRC
Security incident response, vulnerability response, threat intelligence, and risk and vendor-risk management.
From discovery to day-two operations.
- Phase 1 / 7
Discovery & Requirements
Listen first. We review your current processes, data and integrations, and agree what the platform has to fix.
- Phase 2 / 7
Solution Design & Architecture
Workflow design, CMDB model, integration maps and data-residency posture, drawn before anything is configured.
- Phase 3 / 7
Planning & Scoping
Fixed-scope work packages, staged delivery, named owners, predictable invoicing. No moving goalposts.
- Phase 4 / 7
Implementation & Integration
Senior engineers on the tools. Configuration over customisation, so upgrades stay simple.
- Phase 5 / 7
Testing, QA & Commissioning
Documented, replayable, signed off.
- Phase 6 / 7
Go-live & Handover
Quiet cutovers with rollback plans, runbooks and a named hypercare team. Training for agents and process owners.
- Phase 7 / 7
Managed Services
Annual maintenance contracts and roadmap refresh. The relationship continues after the ribbon.
The O3 partner network at a glance.
- 300+Projects delivered across the O3 partner network
- 165+Clients across the O3 partner network
- 13Countries across the O3 partner network
- 800+Certified consultants across the O3 partner network
The O3 team
- 26+Years of combined team experience
We work with Oracle, ServiceNow and SAP.
The platform and what it connects to.
Let's build something lasting.
Tell us what your service desk, operations or HR teams are dealing with today. We'll scope it with you.
Shams Business Center,
Sharjah Media City Free Zone,
Al Messaned, Sharjah, UAE