ServiceNow Premier Partner

IT Service Management

Transform your IT operations with industry-leading ITSM solutions. Expert implementations and enterprise clients across multiple industries worldwide.

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Key Metrics

150+
Certified Professionals
165+
Enterprise Clients
30
Day Go-Live
13
Countries

ITSM Capabilities

Comprehensive IT service management solutions designed to optimize operations and enhance service delivery.

IT Service Desk

  • Incident Management
  • Problem Management
  • Change & Release Management
  • Service Request Management
  • Asset Management
50% incident reduction

IT Operations (ITOM/NOC)

  • Discovery & Service Mapping
  • Event Management
  • CMDB Health
  • Cloud Management
  • AWS, Azure, GCP, VMware
<5 min incident resolution

Customer Service Management

  • Agent Workspace
  • Case & Major Issue Management
  • Virtual Agent (AI Chatbots)
  • Omni-Channel Support
  • Self-service Portals
>9.5/10 CSAT score

HR Service Delivery

  • Case & Knowledge Management
  • Employee Service Center
  • Enterprise Onboarding
  • Document Management
  • Virtual Agent for HR
>99% employee satisfaction

Project Portfolio Management

  • Project & Portfolio Management
  • Demand Management
  • Resource Management
  • Scaled Agile Framework (SAFe)
  • Application Portfolio Management
20% faster delivery

Security Operations & GRC

  • Security Incident Response
  • Vulnerability Response
  • Threat Intelligence
  • Risk Management
  • Vendor Risk Management
50% vulnerability reduction
ServiceNow Premier Partner

ServiceNow Solutions

We deliver end-to-end ServiceNow implementations, from strategy and design to deployment and support.

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150+
Certified Team
26+
Years
300+
Projects
30-Day
Go-Live

Ready to Transform Your IT Operations?

Let's discuss how our ITSM solutions can optimize your operations and enhance service delivery.

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